OUR TERMS OF SERVICE
Please review our terms of service before placing your order
Thank you
POSTAGE TERMS AND CONDITIONS
Estimated delivery: 1-2 Working Days
Delivery Service: 1 Person to front door only
Delivery Times: All day service between 8am-6pm* Prior to delivery a tracking number will be provided.
Delivery is FREE to most parts of England, Wales and Scotland. Free Delivery Postcode Exceptions: Remote area 1 surcharges applicable to BH, CT, DG, DT, EH, EX, FK. G. KA, KY, LD, LL, ML, NR, SA, TA, and TD. Remote area 2 surcharges applicable to AB, DD, IV, KW 1-14, PA21-38, PH1-26, 30-41, 49-50, PL, TR and TQ. Please contact us for surcharge delivery information.
Our couriers do not deliver to: Scottish Islands, Isle of Wight, Channel Islands, Northern Ireland and EIRE. We may be able to arrange delivery to those areas via a third party courier. Please contact us for more details.
Damages/Faults: At the point of delivery, if there is significant packaging damage then you either, 1. refuse the order, or 2. accept the order and sign as unchecked making sure you and the driver take a photograph. This will cover you in the eventuality where the product may be damaged inside. If the packaging is pristine and the product is damaged/faulty, please contact us within 48 hours ensuring photographs of the defects can be provided. We will then ensure a full replacement is arranged.
*Due to circumstances beyond our control, your delivery may fall outside the estimated date. We will keep you informed should this happen. Delivery time windows are not guaranteed, but every effort is made to keep within them. Postcodes in remote areas may take up to 5 working days to deliver.
**Remote area definition: This is a charge applied for delivery beyond our couriers extended areas. These are the least visited or difficult to reach areas for our courier. This is common practice across all delivery companies.
RETURN POLICY
Return within 7 Days in original packing. When the product is delivered you must check for any external damage before accepting it. If damaged PLEASE DO NOT ACCEPT DELIVERY.
Buyer will pay postage if goods received with external damage and delivery accepted or order cancelled once delivered.
Returns can only be accepted within 7 days of receiving if the goods are faulty or damaged Items must be returned in their original packaging. if an item has already started to be put together or if an item has been assembled then only replacement parts can be sent out and the goods cannot be returned. Before returning goods to us, please contact us to confirm the return and also the nature of the problem. If, when your item is delivered there is damage to the outside of the boxes, please sign the delivery notes 'damaged packaging & unchecked'. Inspect the goods carefully and contact us if there are any problems within 48 hours. Alternatively if you have any problems or queries regarding your purchased item than please contact us.
SELLERS PAYMENT INSTRUCTIONS
As soon as order placed with us and payment received to us your order will be dispatched as per our description. Delivery time is between 9am - 6pm (weekdays) We cannot guarantee exact days or times and it is Door Step Delivery Only. You will receive your tracking information emailed to your email address..
WARRANTY
Lavish Beds and Furniture Ltd. All goods are delivered with a one year Manufacturer's Warranty. If manufacturing faults appear we will replace the item with new one after examining the item. For further details please email us.
Lavish Beds and Furniture Ltd.
